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Call Center Lawyers in Egypt

Our call center lawyers in Egypt support businesses in setting up, licensing, and operating fully compliant call centers across Egypt. At Andersen in Egypt, our dedicated legal team advises multinational and regional companies on every legal, regulatory, and operational aspect of call center formation and management. 

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Setting Up a Call Center in Egypt

Egypt is a leading destination for call center outsourcing, supported by government incentives and clear regulatory and licensing frameworks. Many investors therefore rely on call center licensing lawyers in Egypt when Setting Up a Call Center in Egypt to navigate this fast-growing and regulated sector.

Working with experienced lawyers for call centers in Cairo helps ensure your operations are properly licensed, compliant, and structured under Egyptian law. A specialized legal team supports the key steps for Setting Up a Call Center in Egypt, including NTRA licensing, data-protection compliance, investment structuring, employment frameworks, and outsourcing contracts.

By engaging dedicated call center licensing lawyers in Egypt, you benefit from a single advisory team that manages regulatory risk and ongoing compliance throughout the process of Setting Up a Call Center in Egypt, without the need to coordinate multiple firms.
Setting Up a Call Center in Egypt

Call Center Setup Services in Egypt

NTRA Licensing
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1. NTRA call center licensing

National Telecom Regulatory Authority (NTRA) call center framework

The National Telecommunications Regulatory Authority (NTRA) has issued a dedicated Call Centers Framework and model license. This is a key stage in the steps to set up call centers in Egypt, and our call center licensing lawyers in Egypt guide you through it.

  • Licensing to establish and operate call centers in Egypt and provide outsourcing services to third parties.
  • Registration for private call centers serving only the licensee’s own users.
  • Requirements for infrastructure, reporting, quality, and service scope.
Our call center licensing lawyers in Egypt and lawyers for call centers in Cairo help you:
  • Determine the correct license category (outsourcing vs private).
  • Prepare and file license applications and supporting documents.
  • Review license conditions and SLAs with NTRA and telecom operators.
  • Maintain compliance as you scale seats, locations, or lines of business.
Data Protection
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2. Personal Data Protection Law No. 151 of 2020

Egypt’s PDPL compliance for call centers

Call centers process large volumes of personal data. Egypt’s PDPL impacts core operations such as consent, monitoring, and recordings, another critical part of the steps to set up call centers in Egypt. Our lawyers for call centers in Cairo help you align policies and operations.

  • Lawful basis and clear consent for processing customer data.
  • Registration and appointment of a Data Protection Officer (DPO) in many cases.
  • Security controls, breach notification, and audit obligations.
  • Possible administrative fines up to EGP 5 million and criminal penalties for non-compliance.
As data protection and call center lawyers in Egypt and lawyers for call centers in Cairo, we:
  • Map your data flows (voice, CRM, recordings, chat, screen capture).
  • Draft privacy notices, consent wording, and data-processing agreements.
  • Advise on cross-border data transfers and hosting outside Egypt.
  • Design breach-response and incident-management procedures tailored to contact centers.
Employment & HR
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3. Employment, labor, and HR issues

Labor law and HR for call centers in Egypt

High-volume hiring, 24/7 shifts, and multilingual teams make call center HR sensitive under Egyptian labor law. These items are also part of the practical steps to set up call centers in Egypt, and our lawyers for call centers in Cairo support you end-to-end.

Our employment and call center lawyers in Egypt assist with:
  • Structuring contracts for agents, supervisors, and managers.
  • Overtime, night shifts, and rest day policies.
  • Disciplinary procedures, performance management, and termination.
  • Social insurance registration and compliance.
Investment & Tax
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4. Investment and tax considerations

Tax structuring for call centers in Egypt

Egypt offers incentives for export-oriented outsourcing and digital services. Getting the structure right is part of the steps to set up call centers in Egypt.

Our call center business lawyers in Egypt support you on:
  • Choosing the optimal legal form (free-zone entity, onshore company, branch, or representative office).
  • Tax structuring, transfer pricing, and profit repatriation.
  • Negotiating with landlords, technology parks, and service providers.

9 Steps to Start Your Own Call Center in Egypt

Frequently Asked Questions​

FAQ – Call Center Lawyers in Egypt

Who should consider starting a call center in Egypt?

Egypt is attractive for outsourcing, customer support, and back-office operations. Whether you are a local entrepreneur or a multinational, if you want to start your own call center in Egypt you can leverage competitive labor costs, strong language skills, and established telecom infrastructure.

What do I need before I start?

Before you start your own call center in Egypt, you should have a clear business model, an initial seat plan, target markets, and a basic technology stack in mind. Call center licensing lawyers in Egypt then help translate this into the right legal, licensing, and compliance setup.

Why involve lawyers when planning a call center?

Working with specialized lawyers from the planning stage helps avoid delays and rework once you start your own call center in Egypt. They align your commercial plans with NTRA licensing, labor law requirements, data protection, and investment structures from day one.

Do I need an NTRA license for a call center in Egypt?

In most cases, yes. Call center licensing lawyers in Egypt assess whether you need an outsourcing license or private registration and guide you through the steps to set up call centers in Egypt under the NTRA framework.

What is the NTRA Call Centers Framework?

The framework governs licensing, supervision, and compliance for call centers in Egypt. Lawyers for call centers in Cairo help operators understand how the framework fits into the steps to set up call centers in Egypt.

Outsourcing vs private call center licenses?

Outsourcing licenses allow services to third parties, while private registration covers internal use. Call center licensing lawyers in Egypt and lawyers for call centers in Cairo review your model to confirm the correct route.

How long does it take to set up a call center in Egypt?

Timelines depend on incorporation, licensing, and compliance readiness. Lawyers for call centers in Cairo provide realistic timelines covering all steps to set up call centers in Egypt.

The steps to set up call centers in Egypt include incorporation, tax registration, NTRA licensing, data protection, HR policies, and outsourcing contracts. Call center licensing lawyers in Egypt coordinate these stages.

Can licensing and incorporation run in parallel?

In many cases, yes. Experienced call center licensing lawyers in Egypt structure the process so incorporation, premises preparation, and NTRA filings move in parallel, which helps reduce overall setup time and get your call center operational sooner.

Do I need a physical office before applying for a license?

Typically, you will need a defined location and basic infrastructure. Lawyers for call centers in Cairo advise whether a temporary or permanent office is sufficient at each stage of the NTRA licensing and regulatory process, based on your model.

What are the main data protection risks?

Call centers process personal data through calls and recordings. Lawyers for call centers in Cairo help manage PDPL compliance as part of the steps to set up call centers in Egypt, including consent, retention, and secure handling of customer information.

Do call centers need a Data Protection Officer?

Many do, depending on scale and data sensitivity. Call center licensing lawyers in Egypt advise on DPO requirements and implementation, and how to align your internal processes with the Personal Data Protection Law.

Are call recordings allowed under Egyptian law?

Call recordings are generally permitted where they follow legal requirements, including transparency and data protection rules. Lawyers for call centers in Cairo design call scripts, consent language, and retention policies that respect PDPL and sector regulations.

What HR policies are mandatory for call centers?

Call centers must comply with Egyptian labor law on working hours, overtime, night shifts, rest days, and disciplinary procedures. Call center licensing lawyers in Egypt help you draft HR manuals, contracts, and internal regulations that work for large agent teams and remain compliant.

Can foreign companies operate call centers in Egypt?

Yes, subject to investment and regulatory rules. Lawyers for call centers in Cairo and call center licensing lawyers in Egypt assist foreign investors through the steps to set up call centers in Egypt, from company formation to NTRA licensing and banking.

Why work with local call center lawyers?

Lawyers for call centers in Cairo combine regulatory, employment, and outsourcing experience, while call center licensing lawyers in Egypt manage licensing and compliance across the full steps to set up call centers in Egypt, helping you avoid delays and surprises.

Is 100% foreign ownership allowed for call centers?

In many cases, foreign investors can own up to 100% of an Egyptian company, as long as it is incorporated under Egyptian law and complies with sector-specific regulations. Call center licensing lawyers in Egypt confirm the optimal ownership and investment structure for your specific project.

Can a foreign call center in Egypt serve customers outside the country?

Yes. Many call centers in Egypt provide outsourcing services to clients in Europe, the Gulf, and beyond. Lawyers for call centers in Cairo ensure that cross-border service models, data flows, and contracts comply with Egyptian telecom and data protection rules as well as client-country requirements.

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